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Wednesday, 18 November 2015

Grand Hyatt - Our choice for the Wedding Venue

My apologies for the extremely extremely late post. Should have posted this way earlier together with my post on The Search For Our Wedding Banquet. Grand Hyatt was the choice and I never got to share their wedding package. But well, never too late! Here's there's package for 2015. At this stage, this package might be a little late but 2016 the package for shouldn't be too far off.

But I just want to highlight for those who are interested in Grand Hyatt, yes, the food and ambience at Grand Hyatt is awesome. But you might like to reconsider.

For I DID NOT have a good experience holding my wedding banquet there.

That I shall elaborate further only after meeting their Director of Events so he can follow up on service recovery. I have no intention of slamming them publicly but for the sake of other couples who are genuinely considering Grand Hyatt and are sincere in finding out more, do drop me an email.

Grand Hyatt











Address: 10 Scotts Road, Singapore 228211
Nearest MRT Station: Orchard

Price for 2015
Weekday Dinner:

SGD1388 ++ per table of ten persons

Price for 2015
Weekday Dinner:

SGD1588 ++ per table of ten persons

Cost to break-even: SGD1860 per table

Minimum Tables Requirement:
  • 18 tables (weekday) / 20 tables (weekend) for The Gallery
  • 20 tables (weekday) / 25 tables (weekend) for The Grand Salon

Perks:
  • Complimentary food tasting for a table of 10 people valid only from Monday - Friday
  • Parking coupons (based on 30% of guranteed attendance)
  • Wedding invitation cards (based on 70% of guranteed attendance)
  • Free-flowing soft drinks, orange and guava juices, lychee iced tea and pink lemonade
  • A bottle of champagne for toasting
  • Specially decorated wedding cake with genuine top tier
  • Pre-wedding snacks for couple
  • Two nights stay in a Grand Suite with Club access
  • S$280 nett credit to spend during your two-night stay
  • Use of four high-definition LCD projectors and screens for video presentation at The Gallery
    Use of two high-definition LED screens for video presentation at Grand Salon
  • Valet parking for bridal car

For every booking of 25 tables and below:

3 wedding wishes to be selected for Mon - Thurs
2 wedding wishes to be selected for Fri - Sun, including eve of PHs/PHs

For every booking of 26 tables and above:

4 wedding wishes to be selected for Mon - Thurs
3 wedding wishes to be selected for Fri - Sun, including eve of PHs/PHs

  • One 30-litre barrel of beer
  • One bottle of house wine (choice of red or white wine) for each confirmed table
  • One night stay in out Grand Deluxe Room for helpers on wedding day
  • Two types of welcome canapes during pre drinks (for an hour)
  • The Martini Bar Experience during pre drinks (for an hour)
  • A Berdua-dua Spa Experience



Pros of Grand Hyatt: 
  • Known to serve one of the most delicious food among all the wedding banquets in Singapore 
  • Ingredients used for Chinese menu banquet are superb quality.
  • Good location, ideally located especially for weekday dinner for friends to come after work. About 5 minutes walk from Orchard MRT
  • 1 ballroom per level with spacious reception area, not easily confused if there are other functions
  • Changing room just beside ballroom, no need to go to bridal suite for changing of gowns
  • Function room available for solemnization

Cons of Grand Hyatt:
  • Too much to be mentioned. We are so disappointed with the service. 
  • Welcome card in Bridal Suite with misspelled last name. Only goes to show how much attention is given to the newlyweds holding their wedding there. 


Our Verdict: 

NO. NO. NO. NO. NO.

Grand Hyatt's food and venue and ballroom was amazing. We had nothing to complain about with regards to that.

But the service provided to us on our big day was a huge letdown. It was beyond disappointing and definitely unworthy of being 5 stars, not to mention the hefty amount we paid!


Grand Hyatt is absolutely beautiful and I'm certain our pictures turned out well. The food was beyond amazing but for the sum that we paid for, that was just about all that was worth. My husband and I went through a very stressful night thanks to the Service Captain who was in charge of our event. I shall not go into details for now as I'm still giving them a chance to do service recovery. So let's see how they perform from here.

My friend who held her wedding there on a different date had no major complains though. Either her event turned out well, or my husband and I are difficult to serve. But if you were to hear about what happened at my wedding, I think you'd agree that the hotel really screwed up our wedding.




*** UPDATE***

http://esthan.blogspot.sg/2016/06/update-grand-hyatt-our-choice-for.html